FAQs

Where can I find instructions on how to operate your mills?

Click Here to see all mill instructions.


What is the guarantee policy?

If, at any time, your Olde Thompson grinding mechanism fails to give complete grinding satisfaction, simply mail the mill with your name and address to our customer Service Department,and it will be repaired or replaced without charge. Damage to body or finish caused by accident or improper use is not covered.


What is the grinder made of?

All Olde Thompson grinding mechanisms are made of carbon steel (peppermills) or ceramic (salt mills).


Where do we get our pepper?

Our pepper is imported from India and Indonesia through American Spice Traders Association authorized brokers. We use only top quality Malabar and Tellichery Black Pepper.


Can you adjust the pepper grind?

All Olde Thompson Pepper Mills are fully adjustable from a coarse to a fine grind. (Except Electric Pepper Mills which are set on a permanent medium grind)


How do I get my pepper mill repaired?

Send to:

Olde Thompson
3250 Camino Del Sol
Oxnard, CA 93030
Attn: Repair department


Where can we find your products at retailers in our area?

We sell to a number of national retail stores such as: Walmart, Target, Crate & Barrel, and Bed Bath & Beyond as well as regional department stores such as: Marshalls, TJ Maxx, Macy's, Sears etc... We also sell to a wide range of independent restaurant and gift shops throughout the country.  Please contact our customer service department for information on retail stores selling Olde Thompson products in your area. 

How do I order if I don't want to enter my credit card number on-line?

Just mail or fax your order to:

Olde Thompson
3250 Camino Del Sol
Oxnard, CA 93030
Fax: 805 983-1849.

Be sure to include your credit card number or a check for the complete amount of your order.


Where does your salt come from?

We purchase our salt from Saltworks, Inc., Woodinville, WA, USA.


Do you fill any salt shakers with kosher salt?

At this time we do not use kosher salt in any of our shakers or salt mills.


Do all your products come filled?

No. All acrylic pepper mills and salt shakers come filled, however, our wood pepper mills and salt shakers do not.
 

Do you replace parts such as Plugs, Knobs, Tops etc... ?

Yes. In most cases we will be happy to replace parts without charge. Please contact our customer service department with your replacement parts request.


Is my information secure at the Olde Thompson Online Store?

The Olde Thompson Online Store uses Thawte® to offer you leading-edge cryptographic techniques and ultra-secure facilities to give you complete confidence in our site. This includes online ordering, order status, account information, and email information. We are committed to protecting your privacy online.


How do I place an order?

The Olde Thompson Online Store accepts Visa, MasterCard, and American Express. There is no surcharge for using your credit card to make purchases at the Olde Thompson Online Store. Please be sure to provide your exact billing address and telephone number when typing your information in our shopping cart. Incorrect information may cause a delay in processing your order.


What are your shipping and handling charges and delivery methods for orders within the U.S. states and territories?

Prices listed in the website include tax (except California orders) and shipping charges are calculated at time of checkout.  We can only accept orders placed within the contiguous United States. All orders are shipped via UPS or Fedex ground service. For expedited shipping, please contact our customer service department to place your order. Customer Service: Toll free 800 827-1565 .


What are your shipping & handling charges and delivery methods for orders outside the contiguous U.S. states and international countries?

For customers who wish to place orders outside the contiguous United States, please call customer service for our international distributor contact information. If we do not have a distributor for a particular region, we will be happy to quote direct shipping costs for your order. Customer Service: Toll free 800 827-1565 .


How do I cancel an order?

To request cancellation, please call our customer service department at: 800 827-1565. Please have your order number to be cancelled.


How do I return an order?

Olde Thompson products are fully guaranteed and we will repair or replace any products that are not performing to your satisfaction without charge. Damage due to misuse is not covered.

Please include the following information with your return:

  1. Order number from the shipping label or your confirmation email
  2. Product description or model number
  3. Reason for return (defective or non-defective)

Please send returns to:

Olde Thompson
3250 Camino Del Sol
Oxnard, CA 93030