FAQs
Where can I find instructions on how to operate your mills?
Click here to see all mill instructions.
What is the guarantee policy?
If, at any time, your Olde Thompson grinding mechanism fails to give complete grinding satisfaction, simply mail the mill with your name and address to our customer Service Department,and it will be repaired or replaced without charge. Damage to body or finish caused by accident or improper use is not covered.
What is the grinder made of?
All Olde Thompson grinding mechanisms are made of carbon steel (peppermills) or ceramic (salt mills).
Where do we get our pepper?
Our pepper is imported from India and Indonesia through American Spice Traders Association authorized brokers. We use only top quality Malabar and Tellichery Black Pepper.
Can you adjust the pepper grind?
All Olde Thompson Pepper Mills are fully adjustable from a coarse to a fine grind. (Except Electric Pepper Mills which are set on a permanent medium grind)
How do I get my pepper mill repaired?
Send to:
Olde Thompson
3250 Camino Del Sol
Oxnard, CA 93030
Attn: Repair department
Where can we find your products at retailers in our area?
We sell to a number of national retail stores such as: Crate & Barrel, Bed Bath & Beyond, Linens & Things, as well as regional department stores such as: Kohls, Macy's, May Company Stores, JCPenney, Sears etc... We also sell to a wide range of independent restaurant and gift shops throughout the country.
How do I order if I don't want to enter my credit card number on-line?
Just mail or fax your order to:
Olde Thompson
3250
Camino Del Sol
Oxnard, CA 93030
Fax: 805 983-1849.
Be sure to include your credit card number or a check for the complete amount of your order.
Where does your salt come from?
We purchase our salt from S & S Salt distributors, Santa Paula, California.
Do you fill any salt shakers with kosher salt?
At this time we do not use kosher salt in any of our shakers or salt mills.
Do all your products come filled?
No. All acrylic pepper mills and salt shakers come filled, however, our wood pepper mills and salt shakers do not.
Do you replace parts such as Plugs, Knobs, Tops etc... ?
Yes. In most cases we will be happy to replace parts without charge. Please contact our customer service department with your replacement parts request.
Is my information secure at the Olde Thompson Online Store?
The Olde Thompson Online Store uses Thawte® to offer you leading-edge cryptographic techniques and ultra-secure facilities to give you complete confidence in our site. This includes online ordering, order status, account information, and email information. We are committed to protecting your privacy online.
How do I place an order?
The Olde Thompson Online Store accepts Visa, MasterCard, and American Express. There is no surcharge for using your credit card to make purchases at the Olde Thompson Online Store. Please be sure to provide your exact billing address and telephone number when typing your information in our shopping cart. Incorrect information may cause a delay in processing your order.
What are your shipping and handling charges and delivery methods for orders within the U.S. states and territories?
Prices listed in the website include tax (except California orders) and shipping charges for orders placed within the contiguous United States. All orders are shipped via UPS or Fedex ground service. For expedited shipping, please contact our customer service department to place your order.
Customer Service: Toll free 800 827-1565 .
What are your shipping & handling charges and delivery methods for orders outside the contiguous U.S. states and international countries?
For customers who wish to place orders outside the contiguous United States, please call customer service for our international distributor contact information. If we do not have a distributor for a particular region, we will be happy to quote direct shipping costs for your order.
Customer Service: Toll free 800 827-1565 .
How do I cancel an order?
To request cancellation, please call our customer service department at: 800 827-1565. Please have your order number to be cancelled.
How do I return an order?
Olde Thompson products are fully guaranteed and we will repair or replace any products that are not performing to your satisfaction without charge. Damage due to misuse is not covered.
Please include the following information with your return:
- Order number from the shipping label or your confirmation email
- Product description or model number
- Reason for return (defective or non-defective)
Please send returns to:
Olde Thompson
3250 Camino Del Sol
Oxnard, CA 93030
Mill Instructions
Electric Pepper Mill | Pepper Mill
Combination Pepper Mill/Salt Shaker
Electric Pepper Mill Instructions
TO LOAD: Hold the base firmly (the clear acrylic section) and turn the top counter clockwise. Lift the top off the base. Lift the motor section off the base and insert the six AA batteries that are provided. The minus mark (-) on the batteries should be inserted against the spring.
Fill with whole black pepper through the oblong hole in the top of the clear acrylic base. Replace the motor section on the base. Make sure that the oblong protrusion fits in the matching hole in the base and that the motor section sits flush on the base.
Replace the top over the motor section and lock it to the base by turning clockwise.
TO OPERATE: Just push the button on the top to activate the grinding mechanism and light.
HINTS: Occasionally a peppercorn may become jammed in the grinder. To break up the jammed peppercorn, press the top operating button while pushing up on the center part of the grinding mechanism.
Do not leave dead batteries in the mill.
Do not mix old and new batteries. Replace all batteries at the same time.
Pepper Mill Instructions
TO FILL: Remove center finial nut. Lift off top. Pour in peppercorns. (Do not use salt crystals in you Pepper Mill!) Replace top and finial nut.
TO ADJUST GRIND: For fine grind, turn finial nut right (clockwise). For coarser grind, turn finial nut left (counterclockwise).
TO USE MILL: Turn top to the right (clockwise).Do not turn back and forth.
TO CLEAN: Wipe off with slightly dampened cloth or paper towel. Dry thoroughly. Do no immerse in water.
Combination Pepper Mill/Salt Shaker Instructions
TO FILL: Unscrew adjusting knob and salt lid. Remove top section by lifting off the shaft. Fill bottom section ¾ full of peppercorns. Fill top section ¾ full of salt. Wipe off any excess salt and slide top section back onto the shaft. Remove label from salt lid. Replace the adjusting knob.
TO ADJUST GRIND: Turn the adjusting knob to the right (clockwise) for finer grind, and left (counterclockwise) for coarser grind.
TO OPERATE MILL: Hold the bottom section and turn the top section to the right (clockwise).
TO CLEAN MILL: Simply wipe off with dampened cloth or paper towel. Dry thoroughly. Do not immerse in water.
