Ordering Information

Is my information secure at the Olde Thompson Online Store?

The Olde Thompson Online Store uses Thawte® to offer you leading-edge cryptographic techniques and ultra-secure facilities to give you complete confidence in our site. This includes online ordering, order status, account information, and email information. We are committed to protecting your privacy online.


How do I place an order?

The Olde Thompson Online Store accepts Visa, MasterCard, and American Express. There is no surcharge for using your credit card to make purchases at the Olde Thompson Online Store. Please be sure to provide your exact billing address and telephone number when typing your information in our shopping cart. Incorrect information may cause a delay in processing your order.


How do I place an International order?

Please call customer service for our international distributor contact information. If we do not have a distributor for a particular region, we will be happy to quote direct shipping costs for your order. Customer Service: Toll free 800 827-1565.


How do I cancel an order?

To request cancellation, please call our customer service department at: 800 827-1565. Please have your order number to be cancelled.


How do I return an order?

Olde Thompson products are fully guaranteed and we will repair or replace any products that are not performing to your satisfaction without charge. Damage due to misuse is not covered.

Please include the following information with your return:

  1. Order number from the shipping label or your confirmation email
  2. Product description or model number
  3. Reason for return (defective or non-defective)

Please send returns to:

Olde Thompson
3250 Camino Del Sol
Oxnard, CA 93030