Shipping Information

When will my order be shipped and when will I receive it?

Your order is usually shipped in 5-7 days from the time we receive it. You should receive your order in approximately 12 days (not including Saturday and Sunday).


What are your shipping and handling charges and delivery methods for orders within the U.S. states and territories?

All orders are shipped via UPS or Fedex ground service. For expedited shipping not shown on the website, please contact our customer service department to place your order. Customer Service: Toll free 800 827-1565.


What are your shipping & handling charges and delivery methods for orders outside the contiguous U.S. states and international countries?

For customers who wish to place orders outside the contiguous United States, please call customer service for our international distributor contact information. If we do not have a distributor for a particular region, we will be happy to quote direct shipping costs for your order. Customer Service: Toll free 800 827-1565.


Do you ship out of the country, or do you have a distributor?

Yes. We ship all over the world. We also have distributors all over the world. If you would like contact information for a distributor, please call our customer service department at: 1 800 827-1565 or e-mail: customerservice@oldethompson.com